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    Frequently Asked Questions

    Q: I put in the correct zip code, but I'm getting an error that says that information is invalid.
    A: Have you moved recently? Try your old zip code. If you are still unable to continue, please call customer support at 1-800-231-6381 for assistance or click "contact us" above to contact us via e-mail.

    Q: I don't have my Member ID or Login.
    A: Please call customer support at 1-800-231-6381 for assistance or click "contact us" above to contact us via e-mail.

    Q: I don't remember the answer to my security question.
    A: Please call customer support at 1-800-231-6381 for assistance or click "contact us" above to contact us via e-mail.

    Q: How does the program work?
    A: Citi Easy Deals from Citi is an exciting no fee benefit that offers eligible Citi® Card members the opportunity to get great deals and discounts on thousands of items like travel, entertainment, gift cards, merchandise and more. You can use your Citi Easy Deals Points to save on a variety of products, gift cards, travel and more online at www.citieasydeals.com.
    Simply make your selection and each product or service will display the amount of Citi Easy Deals Points that you can redeem towards the purchase of the item. Once the transaction is confirmed, provide your eligible Citi® Credit Card to pay any remaining balance and shipping and handling fees.
    Citi Easy Deals Points is used to reduce the cost you pay for merchandise, hotels, restaurant meals, electronics, magazine subscriptions, gift cards, and much more. The amount of Citi Easy Deals Points that you have redeemed is then deducted from your Citi Easy Deals Points account balance.
    Example: A Macy's gift card is $100, 10 dollars in Citi Easy Deals Points is applied, you pay $90 using your eligible Citi® Card.

    Q: How can I earn Points from Citi ?
    A: Eligible cardmembers are automatically enrolled in Citi Easy Deals. Your account will have an initial balance of 100 dollars in Citi Easy Deals Points. Following the initial balance, enrolled cardmembers will earn Citi Easy Deals Points totaling 10% of the amount of the eligible* monthly purchases you make with your participating Citi Card. You don't need to register to accumulate Citi Easy Deals Points, but you do need to register to start using it.
    *Balance transfers and cash advances are not eligible purchases however all other purchases are eligible.